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Terms and conditions
The Client (you) hereby warrant that all information submitted by you is correct, current and complete.
The purpose of Arusuvai Dining is to deliver contract cooking services at home or within a business for:
Arusuvai Dining (arusuvaidining.com.au) offers Clients a non-exhaustive range of services, which can be booked and paid online.
Contract
By purchasing any service or product from Arusuvai Dining you agree to accept the following terms and conditions.
These terms and conditions constitute the terms of the legally binding contract (“the Contract”) between you, the Client and Arusuvai Dining (the Company).
Payments
Payment should be made in full at the time of booking. If you cannot pay via bank transfer, then Arusuvai Dining can process your payment online. Paying online will increase the final bill by 5% percent. Arusuvai Dining cannot take provisional bookings for events, and is unable to confirm your booking until payment is received in full.
Advanced bookings (2 or more month in advance) can be paid in two parts. 20% of the final price as a non-refundable deposit to secure the date of the event and 80% no later than 14 days before the event.
The Client acknowledges that the payment of the event does not constitute acceptance of a firm offer. The conclusion of the event is subject to confirmation by Arusuvai Dining, even if the latter is obliged to accept the reservation. Except in case of vis major or in case of presumption by the private chef of the existence of a risk with regard to its security following the first telephone contact.
Ownership in goods and materials sold subject to these terms and conditions shall not be passed to the Client until such time as all sums of money owing by the Client to Arusuvai Dining shall have been paid.
Confidentiality
All teachings and cooking materials are considered to be intellectual property. As such you acknowledge and agree that the content, information, materials and comments on the website and the event remain confidential to Arusuvai Dining.
Privacy policy
The information about you is only available to Arusuvai Dining. We keep your personal information to update you on:
I guarantee your details are not sold nor passed on for commercial purposes.
Upon request, your name and details will be removed from Arusuvai Dining’s databases.
You can easily unsubscribe from all Arusuvai Dining emails and newsletters.
In the event of Arusuvai Dining being found to have breached this privacy policy, it will undertake to remedy the breach.
Cancellations, date changes and refunds
Cancellation by the Client, before the event:
Refund
15 days or more
100%
14 to 7 days
50% - $20pp cancellation fee
6 days or less
0%
Please note -in some instances (subject to the availability of the private chef, but this is not guaranteed) Arusuvai Dining may be able to change the date if:
You may wish to consider taking out suitable insurance to cover cancellations beyond your control.
Cancellation by Arusuvai Dining- we will undertake to provide you with a suitable event/voucher as soon as reasonably possible.
You request a change of date at least 10 days before the event-Arusuvai Dining will endeavour to meet your new requirements. There is a $50 administration charge for this change.
In the event of cancellation by the private chef due to risk concerning her security following her travel to the Client’s home, the amounts due in respect of the Service shall not be returned to the Client. It is up to the private dinner chef to justify the existence of this risk.
No request for reimbursement can be taken into account after the expiration of 5 calendar days after the performance of the service.
Disputes
A claim that the services are not in accordance with the Contract will not be accepted by Arusuvai Dining, unless written notice is given to the Company within five days of the provision of the services, stating the grounds of the claim and enclosing any supporting evidence.
While Arusuvai Dining makes every effort to prepare food to your personal tastes, the Company cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded. Arusuvai Dining makes no warranties to the accuracy of taste and cannot be held responsible for flavour of fresh ingredients or any subsequent cooked food.
Dietary requirements plus allergies, intolerances, special conditions or illnesses
Arusuvai Dining regrets that it is unable to tailor events to special dietary requirements – however, we do try and accommodate food preferences as far as possible. Arusuvai Dining does not come from a nut-free environment, and cannot guarantee that upon allergies/food preferences, cross-contamination will not occur.
It is the responsibility of the Client to inform Arusuvai Dining of any diagnosed allergies, intolerances, special conditions or illness. It is the Client’s responsibility to inform the private chef where their medication/auto-injector is, on the day of the event. Arusuvai Dining cannot be held responsible if you do not inform the Company or the private chef of any allergies, intolerances, special conditions or illness.
Liability
All recipes, tutorials and photos are the intellectual property of Balaji Ramesh.
Any commercial or non-commercial use of images, texts, icons, drawings, graphics, photographs, programs and other components of arusuvaidining.com.au is strictly prohibited without the prior written consent of Balaji Ramesh.
Any:
arusuvaidining.com.au, in whole or in part on any medium whatsoever, for other purposes, and in particular commercial purposes, is not authorised.
Arusuvai Dining agrees to be responsible, so far as reasonably practical, for the health and safety of equipment and ingredients used on the events.
Arusuvai Dining will not be responsible for, or have any liability to you for, accidental damage or injury arising during events in your home, or resulting from the actions or omissions of anyone attending the event.
Arusuvai Dining will be responsible for damage directly caused by Arusuvai Dining, if notified at the time.
You must not leave any items of special value in the same room where the event will take place and where Arusuvai Dining’s staff have access to the property. Arusuvai Dining will not accept responsibility for the loss of any personal possessions.
Arusuvai Dining is not liable for any loss suffered by you, which is indirect, special or consequential.
Arusuvai Dining is not liable for any loss suffered by you resulting from any event, which is beyond the reasonable control of Arusuvai Dining.
When selling alcohol, anyone who looks under the age of 25 will be asked for identification to prove they are over 18 years of age.
Arusuvai Dining will source high-quality food and buy the ingredients for your event. Sourcing and purchasing the products are included in the price you pay for your chosen menu. You have the option to customise the menu, or request more expensive products such as: scallops, langoustines, fresh truffle, aged T-bone steak, fillet steak, lobster, and caviar to name a few alternatives. Bespoke menus will have additional costs. After the final menu is discussed a confirmation e-mail will be sent out to you with the invoice. The invoice needs to be paid no later than 7 days before the event. You acknowledge that you are over 18 years of age and accept the price of the ordered goods and the cost of shopping.
If a product is not available on the market for the previously discussed menu you will be notified as soon as possible. Changes will be made with your content.
You must have at least a minimum level of equipment in your kitchen. Arusuvai Dining will check what equipment you have on booking and discuss any potential issues.
Your responsibilities to the chef
Before the chef’s arrival, your kitchen should be clean and tidy with clear work surface. On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the dinner party, including:
removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner party.
Arusuvai Dining will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of its staff or representatives. If this happens, the team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings will be issued against you.
Location
Arusuvai Dining covers the majority of Sydney (Australia). Places further than that may incur a fee for travel and accommodation.
If you have any questions please contact me at info@arusuvaidining.com.au